Call Centre as a Service
Your Call Centre, Without the Overhead
Flexible, outsourced lead response and conversion support
SydSen Leadworx offers Call Centre as a Service (CCaaS) to help businesses handle high volumes of leads, customer interactions, and outbound campaigns—without the cost or complexity of running an in-house team.
Our trained agents operate under your brand, following your scripts, using our lead systems or integrating into yours. Whether you need full pipeline coverage or overflow support, we help ensure every lead gets a timely, professional response—maximising your conversion potential and freeing up internal capacity.
How We Support You
Scalable Call Centre Support, On Demand
From lead qualification to outbound campaigns—we’ve got it covered
Inbound Lead Handling
We follow up with new leads across platforms in real time—qualifying interest and routing only ready-to-convert prospects to your team.
Outbound Campaigns
From data resuscitation to cross-selling, our outbound agents execute high-volume call campaigns with measurable impact.
Custom Scripts & Workflows
We work with your brand voice and goals—adapting scripts, call flows, and data capture fields to your needs.
Performance Monitoring
All calls are logged, monitored, and reported on—giving you transparency into agent activity, conversion rates, and follow-up outcomes.
Multi-Channel Support
Our agents can engage via phone, WhatsApp, SMS, and email—ensuring timely follow-ups on the channels your audience uses.
Plug-and-Play or Custom Setup
Use our lead system or integrate into yours—we support standalone campaigns or long-term team extensions.
FAQ
Call Centre Services by SydSen Lead Worx
How it works, what’s included, and how we measure success
We provide trained agents, management, reporting, lead capture tools, quality monitoring, and communication across multiple channels. You can also opt for tech-only support or fully managed services.
Yes. We handle new lead follow-ups, call-backs, appointment setting, customer service queries, and outbound campaigns for sales or data enrichment.
Yes. Our teams include multilingual agents across English, Afrikaans, isiXhosa, Arabic (for Middle East clients), and more—depending on your region and target market.
Absolutely. We can work directly inside your existing CRM or lead platform, or provide access to our own systems via API or shared dashboards.
We specialise in automotive, education, financial services, and B2C sectors where speed-to-lead and accurate follow-up drive real results.
ou’ll receive daily or weekly performance dashboards, showing contact rates, lead outcomes, agent productivity, and conversion insights.
Ready to work with us?
Discover how SydSen Group can help you business reach its full potential.
